Privacy policy
Last updated: January 12, 2026
Lemon d.o.o. operates this store and website, including all related information, content, features, tools, products, and services, in order to provide a carefully curated shopping experience (the “Services”). Lemon d.o.o. is powered by Shopify, which enables us to provide the Services.
This Privacy Policy describes how we collect, use, and disclose personal information when users visit, use, or make a purchase or other transaction via the Services, or otherwise communicate with us. If there is a conflict between the Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of personal information.
By accessing or using the Services, users acknowledge that they have read and understand this Privacy Policy.
Personal Information We Collect or Process
Personal information refers to information that identifies or can reasonably be linked to an individual. Depending on how users interact with the Services and as permitted by law, we may collect or process the following categories of personal information:
- Contact information: name, billing address, shipping address, phone number, email
- Financial information: payment card details, transaction confirmations, payment method data – processed by third parties
- Account information: username, password, settings, preferences
- Transaction information: products viewed, added to cart, purchased, returned, exchanged, or canceled
- Communications with us: inquiries and correspondence with customer support
- Device information: IP address, browser, device identifiers
- Usage information: interaction with and navigation of the Services
Sources of Personal Information
Personal information may be collected:
- Directly from users
- Automatically through cookies and similar technologies
- From service providers acting on our behalf
- From partners or other third parties
How We Use Personal Information
Personal information may be used to:
- Provide, operate, customize, and improve the Services
- Process payments and fulfill orders
- Manage user accounts and preferences
- Arrange shipping, returns, and exchanges
- Provide customer support
- Send transactional and marketing communications
- Personalize shopping experiences
- Detect fraud and secure the Services
- Comply with legal obligations and enforce policies
Marketing and Advertising
Personal information may be used for marketing and promotional communications via email or other permitted channels. Users may opt out of marketing communications at any time.
Security and Fraud Prevention
We use personal information to authenticate accounts, process secure payments, and prevent fraudulent or illegal activity. Users are responsible for maintaining the confidentiality of their login credentials.
How We Disclose Personal Information
Personal information may be disclosed:
- To Shopify and service providers (payment processors, analytics, IT, fulfillment, shipping)
- To marketing and advertising partners
- With user consent or instruction
- To affiliated companies within our corporate group
- In connection with legal obligations or business transactions
We do not sell personal data.
Relationship with Shopify
The Services are hosted on Shopify. Information submitted may be processed by Shopify and transferred to third parties in other countries. Shopify may act as a data controller for certain enhanced features. More information is available at https://privacy.shopify.com/en.
Third-Party Websites and Links
The Services may include links to third-party websites. Lemon d.o.o. is not responsible for their privacy practices.
Children’s Data
The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority.
Security and Retention
No system is completely secure. Personal information is retained only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights and Choices
Depending on location, users may have rights to:
- Access personal data
- Request deletion or correction
- Request data portability
- Object to or restrict processing
- Withdraw consent
Requests can be submitted via email.
Complaints
Users may contact us with privacy-related complaints or file complaints with their local data protection authority where applicable.
International Transfers
Personal information may be transferred outside the country of residence. Transfers outside the EEA or UK rely on approved safeguards such as Standard Contractual Clauses.
Changes to This Privacy Policy
This Privacy Policy may be updated from time to time. Updates will be posted with a revised date.
Contact Information
Company: Lemon d.o.o.
Email: info@lemonstore.si
Phone: +386 41 370 710
Country: Slovenia
Lemon d.o.o. is the data controller for purposes of applicable data protection laws.